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Welcome to our new website!

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Care opinion

Share your experiences of care in Southwark

Care Opinion is a new feedback service being piloted in Southwark. Care Opinion is about enabling people to provide stories of their care and support and to help understand how services can be improved. It allows service users, their families and carers who have received care, to comment on their experience, good or bad, of the care system. Comments received get responses and answers to questions raised, which often results in changes to the way services are delivered.

Why use Care Opinion?

Here are some ways you could use Care Opinion:

  • Share what you think of your mum or dad’s care home and what happened when she or he needed to be admitted to the local hospital
  • Say how you use your personal care budget
  • See what other people are saying about their local hospital
  • Find out which local hospitals or social services have made improvements because of feedback
  • See which local organisations have read your story

  • Care Opinion gives you a public voice to share your experience about the services you use.
  • Care Opinion will always try to make sure that the right people get to hear your story.
  • Sharing your stories about health and social care on Care Opinion can help make services better.
  • Care Opinion is safe, confidential and independent of services and authorities.
  • Reading the stories that other people share on Care Opinion can help you choose the best care providers.

Care Opinion works across health services, as well as social care. Whether your story is about social care or the NHS or both, it gets published and delivered to the right people locally, whether they work in social care or health.

www.careopinion.org.uk

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Southwark Council
PO BOX 64529
London SE1P 5LX

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