You’ve probably noticed that things have changed a bit. We haven’t finished updating all our pages yet, so some sections are still using this design. Please bear with us...
Street works register
Use our street works register to find out what road and street works are taking place across Southwark.
A majority of street works that take place in Southwark are carried out by private utility companies such as Southern Gas Networks, British Telecom, EDF and Thames Water who need to dig up pavements or roads in order to install, renew or repair their equipment. At present there are over 30 licensed utility companies who are registered to work in borough.
All the utility companies that work on public highways do so in accordance with the New Roads and Street Works Act 1991. The main provisions of this Act are that they must comply with requirements regarding
- safety of excavations
- reinstatement standards
- qualifications of staff and
- notification to the council of their proposed works
Approximately 11,000 notices are received from utility companies each year and most relate to minor repair works.
To view a map of how to avoid the queues in London where there are TFL roadworks, please visit the Transport for London website.
The council's responsibilities
The council is responsible for the coordination and monitoring of street works carried out by utility companies. Information on planned street works are entered into the street works register. The register contains information on:
- The utility company doing the work
- Planned start and ends dates
- Location of the works
- A description of the works to be done
Monitoring of street works
As part of the monitoring process the council inspects ten percent of the works carried out by utility companies. These inspections are done at each of three different stages every year. If we find anything wrong, we work with the company to resolve any issues, and the company can incur a fine if they don't comply. In some cases the council can complete the works itself and charge the company for costs incurred.
The council has limited powers to charge companies for not completing their work expediently and they can apply for an extension of time due to unforeseen circumstances.
Quarterly meetings are held with all the utility companies, the Metropolitan Police and Transport for London to discuss major planned works and other related issues.
Company contact details
If you have any queries regarding works being carried out by a particular utility company you may wish to contact them directly on the following numbers
Water and public sewers or drains - 08459 200 800
EDF Energy Electricity
Customer services - 020 7242 9050
Emergencies - 0800 096 9000 (24 hour)
Southern Gas Network
Enquiries - 01689 881 555
Emergencies - 0800 111999
0800 800 150
0800 183 0123
Transport for London
Traffic signals faults - 020 7941 2010
Red route issues - 020 7343 5000