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New customer services centre unveiled in Peckham

Published Monday, 19 August 2013

Queen Road opening

Southwark Council took a great leap forward in its mission to improve customer services this week, with the official opening of the new contact centre at Queens Road, Peckham.

Council Leader Cllr Peter John and Deputy Mayor, Cllr Sunil Chopra were guests of honour at the event, and chatted to staff including some of the council's new apprentices who have joined the customer services team.

The council brought its customer services back in-house earlier this year following concerns that residents were not getting the best possible service when they called the council. Bringing the service in-house is also more efficient, saving the council and council taxpayers, money.

As part of its improvement drive, and in line with the council's commitment to creating local jobs for local people, the council has recruited forty new customer services apprentices.

The new recruits, many of whom live locally, are working at the council's customer service points including the new contact centre in Peckham, the Peckham One Stop Shop, the My Southwark Service Points in The Blue and a new service at 376 Walworth Road.

Staff at the new contact centre will deal with a range of different queries each day on services including housing repairs, registrars, waste collection and recycling.

Council Leader, Cllr Peter John, said: "We know the council's contact centre has needed to improve - it's something that matters to local people and that this council is really keen to get right.

"So it is great to see the new call centre in action, and I was particularly pleased to meet some of our new apprentices. I am sure the energy and enthusiasm of all the staff there can only lead to a better customer experience for Southwark residents."

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